When we visited Disney World in February, I worried how Cordy would react to the crowds and the lines. She doesn’t like crowds, and she likes waiting in lines even less, especially when those lines are enclosed by barriers in tight spaces. She’ll get fidgety, anxious, and sometimes start to panic. She’ll repeatedly bump into others around her, and if the sensory overload lasts too long, she’ll be a wreck and unable to enjoy the ride when we finally get to the front of the line.
We were told about the Guest Assistance Card (GAC) before our trip and were encouraged to talk to Guest Services when we got to Disney. It’s fairly easy – you tell someone at Guest Services what the nature of the disability is in regards to what accommodations are needed. Based on what you tell them, they provide one of three different GAC passes. The pass is good for your entire stay at all parks, and allows the disabled guest and their family to stay together for any rides.
I was nervous about asking for the card – while Cordy’s autism can make situations difficult, I worried that she wasn’t “disabled enough” to deserve a GAC. (The Guest Services folks were amazingly kind about the whole thing, though.) I was also a little embarrassed about using it at first, feeling like I was cheating by getting to use the Fast Pass entrance instead of the standard lines. I worried we were being judged.
But then I tried to remind myself that it took a lot more energy for us to go from attraction to attraction, and we often needed more downtime for Cordy, so we really weren’t getting to more rides and attractions than any other family in the park. And OH did it make the experience SO much better for our little ball of anxiety! Without that pass, we wouldn’t have been able to get through more than one or two rides at most before she would have felt overwhelmed and been done. Or worse – annoyed everyone else around her and ruined their day. And even with the pass it still wasn’t all roses and butterflies, but it was a huge improvement.
So I was horrified when I read a New York Post story stating that a new trend in visiting Disney for an elite group of rich NYC moms is to hire a disabled person to pose as a “family member” for the day, allowing the family to use that person’s Guest Assistance Card to “skip the lines” and enter through the alternate entrance.
Yes, you read that right. Moms and their families, all perfectly healthy, free of disabilities, cutting their wait times for rides to nearly nothing all because of their newly hired “distant cousin” who is handicapped and has the ability to bypass the general line.
Before you say, “But we all know that the rich can buy their way to the front of the line with anything, so what’s the big deal?” consider this: Disney already has a VIP Tour Guide service the wealthy can pay for that will provide a Fast Pass for rides. The VIP Fast Pass will get them to the front of the line nearly as fast as a GAC access. It costs a little more, but what’s a few more dollars to those with this kind of privilege?
(It’s also possible to reduce your wait time to practically nothing through using the free Fast Pass system and doing a little planning. But I suppose that’s too much work for them.)
No, I don’t think it’s about the money. Rather, it’s about the smug satisfaction of telling your fellow rich moms at the next playdate how you gamed the system and had your own pet “cripple” (ugh, I hate that word, but it gets the sentiment across) to grant you your privilege and make you feel even more special.
Because an official Disney VIP tour guide? That’s something anyone can get! Having your own disabled fake family member, on the other hand, is only for the 1% insiders who know the secret of how to hire them.
What kind of self-absorbed idiot would willingly and knowingly take advantage of an accommodation for the disabled for their own selfish reasons? I can’t wrap my mind around what would assure someone that this was a great idea, other than they’ve lost all shame and humanity in their black hearts. The Evil Queen would be proud.
Beyond that, I’m appalled at the message this sends to their children. They’re being taught that the rules of the world don’t apply to them, and that the struggles of others can be exploited for their own gain. That any obstacle in their way, or any special exception allowed to someone else but not them, can be bypassed by throwing money at it. Good luck when those entitled kids become teenagers and will do anything to get their way.
I worry that behavior like this will force Disney World to tighten its restrictions on the GAC pass, making it harder to obtain and possibly denying some people who really do need it. Few places offer accommodations with such generosity as Disney, but any increase in the abuse of these accommodations might cause them to rethink their policy.
I’d hope that the actions of a few despicable people wouldn’t affect those who legitimately qualify for it, and I also hope Disney can find a way to weed these folks out and shut them down.
Because as much as they’d like to claim it is if it would get them to the front of the line, being an entitled, elitist cheat is NOT a disability.
One of the worst parts about cheating is that it makes it so much harder for decent people to act right. That’s why we call it “corruption” – it eats away at our societal norms like rust until everything crumbles. I was horrified by this in Mexico, where I saw that in many places, traffic laws just do not exist anymore. People drive both ways on one-way streets, don’t stop at stoplights, etc – so the whole system is so chaotic that everyone feels they just have to behave any damn way because following the rules has become pointless and stupid.
Who are the people who are providing this service? Other people with disabilities should come down on them like a ton of bricks.
Every once in awhile I use my mom’s car. She has a handicap parking badge that I could, in theory, use. But I don’t. It’s not like I haven’t thought about it (I have) but it just feels wrong and cruel. I guess that’s what I can’t wrap my brain around: how do you completely shut off your moral compass and justify being such a prat simply because you can?
That is absolutely shameful! It’s appalling to think of the values those kids are learning.
Oh my. I just can’t even understand how somebody could even come up with such an idea. It’s twisted and there’s something morally/empathetically *off* in a person who would work the system like that. yeesh.
Also, I’m glad you pursued the pass for your family. We have friends whose son is autistic & it sounds like his behaviors/reactions are similar. Having those accommodations make all the difference – for the family and for others. xoxox
I feel like this is another one of those “not a real story” stories, where some newspaper said that some researcher found about about this, and they have no proof whatsoever, but it’s a “trend.” Similar to the oft-seen trend pieces where young authors working for magazines or newspapers basically ask a few of their friends and call it a trend. The fact that the author is working to raise visibility for her upcoming book also kind of makes me suspicious.
This is spot on. I agree!!!
You have to put some of the responsibility for this disgrace on the disable people who are participating as well. What kind of a person uses their disability to defraud the park as well? It’s reprehensible on all levels.
We visited Disney in August with our two sons (4 and 8, 8-year-old is high functioning autistic). We found the process just as easy as you did, and felt the same way about using the GAC. There were only two rides that we rode more than once. It allowed us to get through each day without our son becoming over anxious. It was a great experience for our entire family. I didn’t see many others using a GAC and never saw anyone that I thought was abusing the system. The total number of people using the fast pass lines seemed insignificant compared to the total number of people riding. Therefore, from my own personal observations during one of Disney World’s most busy times, I have a hard time believing that the GAC system really needed to be changed.
That article in the New York Post seems a bit suspicious to me.
http://nypost.com/2013/05/14/rich-manhattan-moms-hire-handicapped-tour-guides-so-kids-can-cut-lines-at-disney-world/
It reads like something Stephen Glass would have written. Even if the story is factual, the premise is so impractical and immoral that I can’t imagine many people doing it. I mean, if you can afford $1,000/day to cut in line, can’t you afford $3,000/day to do it legitimately through Disney’s VIP program.
It’s always hard to know why decisions get made, but a few sources are indicating that the New York Post story had a lot to do with the removal of the GAC. So, if there were a few Rich Manhattan Moms that did beat the system and then bragged about it to Tara Palmeri, then they really got the last laugh didn’t they? They abused a system designed to help families with disabilities and caused the abolishment of that same system. Now, they can go to the head of the line without having to worry that any of the rest of us will be there with them.