A Mommy Story

We have fought with Time Warner Cable ever since we moved into our house. They are here at least every six months to diagnose a new reason why our internet isn’t working. Our yard has been cut into to run a new line four times now. One tech added a signal booster, another took it away, saying it was illegal now. The modem has been replaced twice, the digital converter box once.

The last tech who came out (after several trans-continental calls to Ian, Steven, and Sandra in India failed to fix the problem) told us that the line was too long, and because the box was so far away from our house, we’ll never get a good signal.

Today, our wireless internet stopped working (nothing had changed with the router), but the router still worked if you connected it to the computer with an ethernet cable. I thought it was a bad router, so we bought a new one, but after setting it up, the same problem happened. How could two routers have the same problem? I explained the entire problem to TW’s tech support, but was informed that because I could get internet with the ethernet cable, it wasn’t their problem, and they wouldn’t investigate further.

I think I’m done with Time Warner. You’ve messed with my wireless internet one too many times, and I don’t take kindly to being cut off from my internet.

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